Service with a smile

August 26, 2018.Reading time 1 minute.

Picking at an upholstery tear in the showroom chair, she fumed over her second trip that day to get her car serviced. “Having fun yet?” her Mister texted. “He’s running a diagnostic making sure it’s right this time,” she vehemently poked her phone keys. She stared at the service bay window angry enough to burn […]

100 Word Challenge: Madness

November 29, 2017.Reading time 1 minute.

Here is a picture of my cat, Issy, being ever so helpful while I was manically interfacing with a digital customer service representative for my medical insurance provider. After an hour I had reached “Critical Mass” and was grateful said customer service rep could neither see, nor hear me. I probably would not have received […]

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